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23 Sep New Staff

Posted at 11:19h in by admin 0 Comments
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Phone 0191 3770137

Fishburn Airfield,

Garmondsway,

Ferryhill

DL17 9DY

 

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Monday 09:00 - 18:00

Tuesday 09:00 - 18:00

Wednesday 09:00 - 18:00

Thursday 09:00 - 18:00

Friday 09:00 - 18:00

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Sunday 09:00 - 18:00

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Tripadvisor

star rating  I visited here with my cycling group. We wanting to have a simple coffee and cake outside on their picnic tables, in view of our bikes. On previous visits this... read more had never been an issue. Today we were told we could only have takeaway drinks if we sat there, and jf we wanted anything to eat we had to sit inside. Whilst I was asking one of the staff if we could have a takeaway out there the manager appeared and took over the discussion. From the first moment I found him confrontational and rude. During the ensuing conversation he said we could not have a takeaway cake outside as we may leave a mess that could attract rats and wasps, the flaw in this argument however is there were a couple of tables outside on some decking (but mot enough seats for our group) where we could be served - only meters away from the picnic tables. When I said to someone else in my group I would just get a drink and get something to eat elsewhere, the manager accused me of spitting my dummy out (whether I had or had not is irrelevant), this is no way to speak to a customer. When I said I not spit my dummy out, but was avoiding him splitting our group up, he said he was not splitting the group, I was - again no way to speak to a customer.

We will not be returning, and our experience has been shared with other cyclists we know.

A shame as the cake I eventually has was quite nice. I feel sorry for the other staff - as if this how customers are treated, how are staff treated.

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avatar thumb RobRedcar
September 4, 2022

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